Tidio Lyro AI Agent in 2026: SMB-Friendly $39-$149/mo Tiers
Tidio Lyro is the SMB-friendly default if you are under 500 monthly AI conversations and want a flat monthly bill. $39/mo for 100 conversations, $79/mo for 500, $149/mo for 1,000. Above 1,500 monthly conversations, per-resolution alternatives (Fin at $0.99) typically work out cheaper. The sweet spot is e-commerce businesses under $200K MRR who need a working AI agent in a day, not weeks.
Pricing Structure (April 2026)
| Plan | Price | Conversations | Notes |
|---|---|---|---|
| Lyro AI Agent Standalone | $32.50/mo annual ($39/mo monthly) | 50 conversations included | Chat AI only, no live chat platform bundled |
| Lyro Add-on: Starter | $39/mo | 100 conversations/mo | Add to any Tidio plan |
| Lyro Add-on: Growth | $79/mo | 500 conversations/mo | Add to any Tidio plan |
| Lyro Add-on: Scale | $149/mo | 1,000 conversations/mo | Add to any Tidio plan |
| Tidio+ (bundled) | $749/mo | Custom volume | Full Tidio suite + Lyro + priority support |
Source: tidio.com/pricing. Last verified April 2026.
When Lyro Wins vs Per-Resolution
Capabilities (April 2026)
Customer-facing conversational AI. Handles product questions, FAQs, order status. Answers from connected knowledge base.
No-code visual builder for automated conversation paths and triggered messages.
Full chat widget included in bundled plans. Agent handoff, visitor tracking, proactive messages.
Voice AI in beta. Limited availability. Not the primary use case for Tidio.
Native Shopify, WooCommerce, BigCommerce. Order status lookups, cart abandonment, product recommendation.
Chat widget, Messenger, Instagram DMs. WhatsApp not natively supported.
Who Tidio Lyro Is and Is Not For
- E-commerce businesses on Shopify, WooCommerce, or BigCommerce
- SMBs under 1,500 conversations/month wanting a flat monthly bill
- Teams wanting same-day setup without an IT project
- First AI agent -- no existing helpdesk required
- Chat-first (not voice or email-heavy) support workflows
- Companies on Zendesk, Salesforce, or HubSpot as primary helpdesk
- High-volume operations (5K+ monthly conversations)
- Enterprise HIPAA or PCI-DSS compliance requirements
- Voice-first or email-first support workflows
- Complex multi-step action execution (refunds, account modifications)
Tidio-cited rate for e-commerce use cases. E-commerce deflection is typically higher than B2B SaaS because the question set is more bounded (order status, return policy, product specs). Source: tidio.com customer cases.
Self-serve onboarding. No mandatory professional services. Install the Tidio widget, connect your KB or FAQ pages, configure Lyro, test -- typically done in hours. No minimum contract or implementation fee.
Common Questions
How much does Tidio Lyro cost?
Tidio Lyro starts at $32.50/month (billed annually) or $39/month for the standalone Lyro AI Agent plan with 50 conversations included. Lyro add-on tiers: $39/mo for 100 conversations, $79/mo for 500, $149/mo for 1,000. Bundled Tidio plans range from $0 (Free with 50 Lyro conversations) up to $749/mo (Tidio+ custom volume). Extra conversation packs are available for all plans.
What is Tidio Lyro best suited for?
Lyro is best suited for e-commerce businesses under 1,500 monthly AI conversations. It integrates natively with Shopify, WooCommerce, and BigCommerce and handles product-question intent very well. Above 1,500 conversations/month, per-resolution alternatives like Intercom Fin ($0.99/resolution) or HubSpot Breeze ($0.50/resolution) typically work out cheaper per conversation.
How does Tidio Lyro compare to Intercom Fin?
Tidio Lyro uses flat monthly tiers, making it predictable for SMBs. Intercom Fin uses per-resolution pricing ($0.99) with no minimum beyond a 50-resolution floor. At 100 conversations/month with 40% deflection (40 resolutions), Fin costs $39.60 -- identical to Lyro's $39 tier. Above 500 resolutions/month, Fin becomes more expensive than Lyro's tiered plans. Tidio has stronger e-commerce integrations; Fin has broader helpdesk support.
Does Tidio Lyro support voice or email?
Tidio Lyro is primarily a chat and messaging platform. It supports live chat, Messenger, and Instagram DMs. Voice is in beta (Lyro AI Phone). Email support is available through Tidio's helpdesk module but is not a core strength. For voice-first or email-heavy workflows, vendors like Cognigy, Sierra, or Zendesk AI are better fits.